Chapters appended to the contract:

"Employment Contract of Determined Duration"

I - RULES OF ATTITUDE AND CONDUCT :

Image:

The image you project reflects not only your personality but also that of the company you represent. Customers in the Clubs where you work need to know that they are travelling with a professional, serious and credible company, and this must be felt at every moment in your work, but also in your presentation and behaviour.

Animation, a service profession :

A service profession is one that is in direct contact with customers. Attitude and behaviour are essential criteria in a service profession. A service profession means taking an interest in other people, listening to them and knowing how to respond to their requests.

Service professions have 3 inseparable dimensions:

• The professional dimension:

  • KNOW-HOW: i.e. the technical knowledge required for a job.

  • What you do must be EFFICIENT, because the slightest error is visible.

• The human dimension:

  • KNOW-HOW: Actions that help to create a special human relationship with holidaymakers.

  • What you do must be TOUCHING to touch the customer's senses.

• The aesthetic dimension :

  • KNOWING HOW TO LIVE: Gestures, words and presentation, which must be in harmony with the world around me.

  • What you do must be BEAUTIFUL; it's the translation of the respect you owe the customer.

The recipe for customer satisfaction is :

KNOW-HOW + INTERPERSONAL SKILLS + GOOD MANNERS

Principles to be respected and enforced :

• You must speak French to other leaders when French customers are with you.

• You must always strive to give the best possible image of your club and act in such a way as to ensure that customers have excellent memories of their stay.

• You should always greet guests politely when you meet them, ask them how their stay is going and how satisfied they are, ask if they would like anything, etc.

• You must not be on first-name terms with customers; you must wait for them to express a desire to do so, or for there to be a sufficiently close relationship for both parties to be on first-name terms. You must remain correct and respectful in all circumstances.

• Stand up if you are seated when addressing a customer or when they address you, remove your sunglasses if you are wearing them and do not smoke in their presence.

• As a general rule, you undertake not to make any political, philosophical or religious comments that may inconvenience or harm customers and/or the image of the Travel Anim partner you represent. You also undertake not to discuss personal problems or internal problems relating to the team or hotel services.

• Don't forget that you are at the service of customers, so if there is a problem with the speed of service (restaurants, bars, discotheques, etc.), you must always give way to them and always be served after them (just because you work doesn't mean you have to go before the others).

• You are treated in the same way as the staff of the hotel to which you are assigned. You must therefore comply with the hotel's house rules in addition to the house rules that you already have and have read.

• Many customers ask for addresses of shops and restaurants outside the club, so let them choose for themselves so that we are not held responsible for any dissatisfaction they may have. Don't give customers appointments outside the club.

Politeness and good manners :

• Punctuality: All activities must start on time. It is unacceptable to keep customers waiting for an activity. Punctuality is the responsibility of every member of the team.

• Sunglasses must be worn in accordance with the rules of courtesy. They must always be removed when talking to customers. As far as possible, avoid wearing sunglasses during activities.

• No familiar gestures with customers.

• Mobile phones: the use of mobile phones is strictly forbidden during activities, with the exception of activity leaders and on condition that their use remains discreet (no visible phones: put them in your pockets, no ringing: use the vibrator).

• Accessories: No backpacks or fanny packs.

• Appearance: shaved or well-groomed beard, hair styled, hair tied up during the day for girls, sober make-up, clean-cut nails, no coloured nail varnish.

• Body odour: Working in very hot areas can cause you to sweat more than usual. Pay close attention to your hygiene and use body deodorants if necessary.

• Cleanliness and sobriety of outfits: Sobriety of swimwear (not too low cut. Sport swimwear is recommended) - Cleanliness and sobriety of personal outfits in the evening - Wearing black "shorties" on shows for girls.

What's not allowed :

• No smoking in front of customers.

• It is forbidden to use mobile phones while on holiday.

• No "relaxing" at the hotel on days off.

• No talking to customers about internal team problems.

• Fighting and insults are strictly forbidden.

• It is forbidden to smoke or chew gum while you are working.

• Alcohol and drugs:

  • a - Unless exceptionally authorised, you are not allowed to consume alcohol while at work. Being drank in the workplace is a serious professional misconduct.

  • b - The use of drugs of any kind is strictly prohibited. Like alcohol, the use of narcotics is a serious professional misconduct punishable by law.

• Gifts, illicit trade and theft:

  • a - Do not beg, incite or accept gifts from customers, even if they insist.

  • b - Avoid encouraging counterfeiting: this is considered a criminal offence. Counterfeiting is punishable in France by two years' imprisonment and a €150,000 fine. It is an illegal act that is strictly forbidden in all partner Clubs.

  • c - Theft is a serious professional offence, regardless of the object of the offence.

• Abduction of minors :

  • a - It is forbidden to break the laws of the host country... and no one is supposed to ignore this!

  • b - An intimate relationship between an adult (over 18) and a minor (under 18) is strictly forbidden and punishable by law... whether in France or abroad.

  • c - Travel Anim and its partners (tour operators and hoteliers) therefore accept no liability whatsoever. Only the host's personal liability is in question, and he or she alone will have to bear the consequences of his or her actions before the authorities of the host country.

Your duties:

• Find out about your hotel's brochure:

  • a - customers expect their holiday to correspond to what is described in the brochure and it is a legal obligation for us to fulfil this requirement.

  • b - You should therefore familiarise yourself with the brochure and, in particular, with the section that concerns you (available online).

• Find out about your hotel :

  • a - When customers arrive at the hotel, they expect you to be able to answer all their questions. You need to know the information they need to be able to answer them and give them up-to-date information that is credible. You can also guide them to the right services. In all cases, avoid criticism and personal value judgements.

• Be aware of the excursions offered by the partner tour operator or by the hotel:

  • a - When you arrive at the hotel, you will certainly have the opportunity to take part in the excursions proposed by your fellow representative. You should be familiar with them so that you can answer any questions customers may have. If you have not had the opportunity to take part in some of them, refer them to your sales representative. Don't hesitate to promote the excursions and work in collaboration with the representative: advertising on the microphone in the evening and during the day, games and competitions with excursions offered to the winners, etc. In all circumstances, it is important to maintain a professional and supportive relationship with the representative and the recipient.

• Working safely :

  • a - When supervising an activity, always take care to comply with safety instructions. Make sure you have a first aid kit with you and if you have a problem, call in a professional immediately. (A complete first aid kit must always be available in the activity box).

Management of any disputes with customers:

• In the event of a dispute or tension with one or more customers, avoid power struggles, the result of which would definitely be detrimental to the company's brand image, and don't forget that kindness is the best weapon for ironing out any difficulties with customers. Refer or accompany customers to the tour operator's representative or to the hotel management. In all cases, inform your line manager as soon as possible.

• In the event of provocation or aggression, whether verbal or physical, the entertainment team must protect customers without taking part and involve the hotel's internal security team as quickly as possible (taking part is professional misconduct). Make an objective and factual report of the events and send it to your coordinator as soon as possible.

"Client contacts" :

• Contact at arrivals and departures (hotel and bus).

• Contact in the restaurant (lunch and dinner with customers: efficient and discreet).

• Contact by the pool (sitting with customers without imposing your presence).

• Contact at the beach (without disturbing a siesta or a customers reading).

• Contact at the aperitif (entertainers spread out at the table with customers without imposing).

• Contact on the dance floor, inviting customers to dance (couples: ask your partner to dance elegantly).

• Contact during evenings and shows (get customers involved).

All these contacts help to detect and defuse any complaints.

These contacts give customers a sense of recognition.

II - INDIVIDUAL ETHICAL COMMITMENT OF EMPLOYEES ASSIGNED TO CLUB MISSIONS :

As part of my tourist entertainment work on behalf of Travel Anim LTD, within the Clubs operated or managed by the partner Companies, I undertake to comply with all the ethical and behavioural rules set out below:

Compliance and personal probity :

I declare on my honour :

• I have not been convicted of any criminal offence incompatible with my duties.

• I accept that my employer may have carried out the necessary checks with the competent authorities prior to my assignment.

Ethical commitments :

I undertake to respect the following principles throughout my assignment:

Principle 1 - Respect for privacy and personal data

• I will not solicit or collect customers' personal details.

• I will respect the privacy, home, correspondence and confidentiality of every individual.

Principle 2 - Freedom of expression and conscience

• I will refrain from any form of religious, political or ideological proselytising.

• I will respect the convictions, beliefs and opinions expressed by customers, without judgement.

Principle 3 - Equality between women and men

• I will not engage in sexist or discriminatory behaviour.

• I will treat all people equally, regardless of their gender.

Principle 4 - Respect for human dignity

• I will respect the laws relating to the health, safety and protection of individuals, particularly minors.

• I will not take part in any act that may undermine a person's dignity or physical or moral integrity, nor will I exploit a situation of vulnerability.

I understand that failure to comply with these undertakings may result in disciplinary action, or even immediate exclusion from the assignment in the event of a serious breach, without prejudice to possible legal action.

III - TRANSFER OF IMAGE RIGHTS :

A - Concerning third parties (customers, hotel staff, etc.) :

In the event that I take photos with third parties (customers, hotel staff, etc.), before publishing them I must have each person sign the image rights assignment document which can be downloaded from the SPACEANIM space, the link to which I will receive by e-mail as soon as I sign my contract. Without this image rights assignment document signed by the third parties I will not be able to publish these photos.

B - Concerning myself as an employee of Travel Anim LTD, signatory to this contract :

Validity: Valid for all countries and hotels where Travel Anim Ltd and its partners operate.

Dates of photos and/or videos: between the start and end dates of the contract signed with Travel Anim Ltd, taking into account any addendum.

As a signatory to a contract of employment with Travel Anim Ltd, I declare that I have voluntarily posed for Travel Anim Ltd, whose registered office is at International House, Mdina road, Mriehel, BKR 3000, Malta, with a view to the commercial exploitation of the photos and/or videos in which I appear.

I authorise Travel Anim Ltd and its partner tour operators and hoteliers to use these photographs and/or videos and any reproduction and adaptation, whatever their nature, in whole or in part, alone or accompanied by a text, an illustration or other photographs and/or videos for :

1/ Any use, in particular for commercial, advertising, information or illustration purposes, even if it has nothing to do with me or the place where I posed.

2/ All communication media (audiovisual, IT, etc.) known or unknown to date, including :

• The BtoB and BtoC websites and social networks of Travel Anim and its Tour Operator and hotelier partners.

• Video hosting and distribution sites such as Youtube and Dailymotion.

• The catalogues of Travel Anim Ltd and its partner Tour Operators and Hoteliers.

• Screens available inside and in the windows of travel agencies.

• The website and social networks of Travel Anim Ltd and its tour operator and hotel partners.

3/ Worldwide use.

The transfer of image rights is granted for a period of twenty years (20 years) and will remain valid in the event of a change in my marital status or the transfer of Travel Anim Ltd's activities to a third party.

The transfer of image rights is granted free of charge and, as a signatory of an employment contract with Travel Anim Ltd, I expressly acknowledge that I am not entitled to any remuneration of any kind whatsoever.

As a signatory of an employment contract with Travel Anim Ltd, I acknowledge that I am not the owner of the photos and/or videos, nor of their copyrights.